Course Description
This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.
Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.
They may plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.
Course Duration
1 year (52 Weeks Full time)
Method
Trainer and Assessor led, face-to-face in a classroom setting combined with in-class experimental activities. Assessment is conducted through written assignments and practical demonstration.
Pre-requisite requirements
There are no pre-requisites or entry requirements identified for this qualification in the training package.
Fees
Enrolment Fee (non-refundable): $250
Tuition fee: $8,000
Material Fee: $95
Late/ Re-Assessment Fee: $50 per unit
Who Should Undertake This Qualification
This qualification is aimed at students who would like to enhance their skills and knowledge to create further educational and employment opportunities for themselves.
Target Student
This qualification is aimed at targeting overseas students, who are seeking to develop leadership qualities and expertise across a wider range of business functions in a senior management/administrative role.
It is also anticipated that this qualification may be of interest to those overseas students who wish to enter the business or management profession or who are seeking to move to the profession from another sector.
The target occupation:
- General Manager
- Senior Executive
- Manager
- Operations Manager
- Area Manager
If you do not identify yourself with one of the target group, please contact us on +61 2 9066 6903 and one of our training consultants will discuss this further with you so that an informed decision can be made.
Student Entry Requirements
● All students must be of the age of 18 years or over at the time of applying for admission.
● Entry into this course requires an IELTS band score of 6.0 or equivalent in line with Department of Home Affairs regulations.
● Satisfactory completion of studies in the applicant’s home country equivalent to an Australian Year 12 qualification is required for entry into this course.
● Mature age students will also be considered without the minimum education requirements but with relevant work experience within chosen area of study and a demonstrated capacity to meet course requirements.
Technology Requirements
To successfully undertake BSB50420 – Diploma of Leadership and Management course, the student should have:
- Ability to produce and present high-level word-processed documents/reports of several pages.
- Ability to obtain, interpret, evaluate and present information from a variety of sources (reading or the internet or via other assistive technology)
- Ability to analyse, research and provide statistical data based on specific business trends.
Language, Literacy and Numeracy
All prospective students will be required to undertake an LLN test to identify if they will require additional learning support and if the identified level of additional support is within Hallmark Institute capabilities to deliver. Based on the group of students that this course is designed for all are expected to have high- level of LLN capabilities.
Learner Support
On the basis of the individual’s LLN test outcomes, the School will arrange appropriate learner support in the following areas:
- Language
- Literacy
- Numeracy
Prospective students who require additional support services to those offered by Hallmark Institute, will need to verify that these support options are available before enrolment by calling the office on +61 2 9066 6903.
Please note that the support services offered above form part of the reasonable adjustments options offered by Hallmark Institute. If a student needs access to the support services listed above, no additional fees apply.
Support from Trainers and Assessors
Each enrolled student will have access to trainer and assessor support. Trainers and assessors can be contacted by telephone and email during business hours. There is no additional cost to chat with a trainer or assessor. All of our trainers and assessors are passionate industry experts who are available to guide you through your learning experience.
Student Support Services Department
Hallmark Institute has a dedicated Student Support Services Department which provides administrative support to enrolled students (e.g. how to log into the online learning system, etc.).
Student Welfare
Where the student is experiencing any personal difficulties s/he should be referred to the principal who will arrange appropriate support for the student in need. If the student’s needs exceed the Institute’s support capacity, it will refer the student to an appropriate external agency.
Unit of Competency
Upon successful completion of this unit, students are expected to have learnt:
- How to identify critical and creative thinking concepts and approaches, and their application to a workplace context;
- How to facilitate relevant learning opportunities for others;
- How to develop questions and prompt questioning to broaden knowledge and understanding of the team member cohort;
- How to monitor team skill development to develop recommendations on future learning arrangements to be implemented in future planning.
Upon successful completion of this unit, students are expected to have learnt:
- How to develop and use emotional intelligence to increase self-awareness, self-management, social aware-ness and relationship management in the context of the workplace;
- How to identify the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes;
- How to Identify personal stressors and own emotional states related to the workplace and develop awareness of own emotional triggers and use this awareness to enable control emotional responses;
- How to Model workplace behaviours that demonstrate management of emotions and use self-reflection and feedback from others to improve development of own emotional intelligence;
- How to recognise and appreciate the emotional strengths and weaknesses of others, promote the development of emotional intelligence in them and utilise emotional intelligence to maximise team outcomes.
Upon successful completion of this unit, students are expected to have learnt:
- How to manage an operational plan for at least one business or work area;
- How to develop operational plan and risk management plan using a variety of information sources and consultation including resource requirements, key performance indicators, monitoring processes and contingency plans;
- How to plan and manage resource acquisition, monitor, and review operational plan;
- How to communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations, and engage work teams;
Upon successful completion of this unit, students are expected to have learnt:
- How to develop, refine and implement a solution to address a workplace issue on at least one occasion;
- How to consult with stakeholders to identify workplace issue to be addressed within scope of job role and organisational policy;
- How to generate potential ideas that provide innovative solutions to identified issues;
- How to evaluate viability of ideas;
- How to present ideas and information to others and reflect on responses;
- How to refine chosen solution in response to feedback.
Upon successful completion of this unit, students are expected to have learnt:
- How to apply conventions and procedures for formal and informal meetings including, developing, and distributing agendas and papers, identifying, and inviting meeting participants, organising, and confirming meeting arrangements, running the meeting, and following up;
- How to organise, take part in and chair a meeting, record and store meeting documentation and follow organisational policies and procedures.
Upon successful completion of this unit, students are expected to have learnt:
- How to develop and implement a plan for own personal and professional development;
- How to manage personal and professional development of at least two other individuals;
- How to identify roles and responsibilities of team members;
- How to support two different individuals to develop work goals that align with their role and responsibilities;
- How to facilitate team member access to relevant personal and professional development activities;
- How to use technology to organise and prioritise tasks and commitments of a team or work area;
- How to research and implement techniques for maintaining health and wellbeing of self and others;
- How to develop personal work goals, plans and activities to meet work goals;
- How to measure personal work performance, including assessing competency against competency standards;
- How to participate in personal and professional development activities to develop professional competence.
Upon successful completion of this unit, students are expected to have learnt:
- How to plan for the new or modified administrative system, implement new or modified administrative system and monitor administrative system;
- How to work with relevant personnel and stakeholders to identify administrative system improvements, document necessary requirements or modifications;
- How to provide training and support for staff to use the new or modified system and monitor the new system and identify future improvements and staff training needs.
Upon successful completion of this unit, students are expected to have learnt:
- How to manage the recruitment and onboarding process for two different individuals;
- How to update organisational policies and procedures for recruitment and onboarding;
- How to identify the need for recruitment;
- How to prepare and oversee appropriate documentation required for recruitment;
- How to select and advise job applicants appropriately;
- How to manage the onboarding process;
- How to comply with relevant legislation and organisational requirements.
Upon successful completion of this unit, students are expected to have learnt:
- How to implement processes to manage ideas and information on at least two occasions, including:
- communicating information to support others to achieve work responsibilities;
- facilitating employees’ contributions to consultation on work issues;
- providing feedback on the outcomes of consultations;
- resolving issues raised or referring to relevant personnel.
- How to develop and implement processes and systems to manage difficulties on at least two occasions, including:
- identifying and resolving conflicts and other difficulties according to organisational policies and procedures;
- planning how to address difficulties.
- providing guidance, counselling, and support to assist co-workers in resolving their work difficulties.
Upon successful completion of this unit, students are expected to have learnt:
- How to establish team performance plan and develop and facilitate team cohesion by encouraging and fostering shared understanding of purpose, roles and responsibilities; identifying and resolving problems; providing feedback to encourage, value and reward others; and modelling desired behaviour and practices;
- How to develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities;
- How to establish processes to address issues and resolve performance issues;
- How to support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed;
- How to facilitate teamwork and liaise with stakeholders;
- How to develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders;
- How to evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
Upon successful completion of this unit, students are expected to have learnt:
- How to develop, implement and review at least three resource plans;
- How to consult with stakeholders and analyse information to determine the nature and level of resources required to achieve business objectives;
- How to plan for, acquire and allocate the resources, incorporating strategies to maximise efficiency and manage risk;
- How to develop and implement systems to:
- How to incorporate efficient use of resources into work practices;
- How to monitor resource use against budgets and business objectives;
- How to prepare a report that indicates the level of performance achieved and any adjustments needed to achieve service and product delivery standards.
Upon successful completion of this unit, students are expected to have learnt:
- How to participate in and lead at least two meetings;
- How to prepare and make a presentation to two different groups;
- How to communicate with key stakeholders to position the business to best effect including:
- How to listen actively;
- How to understand information needs of others;
- How to adapt communication to suit the audience;
- How to identify suitable platform for presentations;
- How to present reliable information;
- How to design the presentation to meet the needs of the audience;
- How to answer questions clearly and concisely.
